How I look after your information

Last updated: October 2026

This policy explains what personal information Lakeland Web Co. collects, why, and what your rights are. I keep it short and in plain English.

Who I am

Lakeland Web Co. is a web design business run by Edward Clark, a sole trader based in Kendal, Cumbria. I'm responsible for any personal information you share with me. You can contact me at hello@lakelandwebco.com.

What I collect

What you send through the enquiry form: your name, business name, email address, phone number, the package you're interested in and your message.
What you share by email or phone when we talk about your website.
If you become a client: the details needed to build your site, send invoices and take payments.

How I use it

To reply to your enquiry and arrange a chat.
To prepare quotes, build and look after your website, and send invoices.
To keep the business records the law requires, such as for tax.

I'll never sell your information or add you to a mailing list without asking.

The legal basis

I use your information because you've asked me to respond to you or to take steps towards working together (contract), because it's in my legitimate interests to run the business and reply to enquiries, and because I have legal obligations to keep financial records.

Who else handles it

I use a small number of trusted services to run the business:

Webflow, which hosts this website and stores enquiry form messages.
Google Workspace, for business email.
Tide, for business banking and payments.
An accountant, if I use one, for tax and bookkeeping.

Some of these providers store data outside the UK, such as in the United States. Where that happens, they use safeguards approved under UK data protection law.

How long I keep it

If your enquiry doesn't lead to any work, I delete your details within 12 months. If you become a client, I keep invoices and related records for six years, as required for tax purposes.

Cookies

This website only uses the cookies it needs to work. It doesn't use advertising or tracking cookies. If that changes, I'll update this policy and ask for your permission first.

Your rights

You can ask to see the information I hold about you, have it corrected or deleted, restrict or object to how I use it, or receive a copy to take elsewhere. Just email hello@lakelandwebco.com and I'll reply within one month.

If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk, though I'd appreciate the chance to put things right first.